Development
of the MyTech app
An Android app for
finding technicians in Indonesia
On-demand
Native
Mobile
Android
Marketplace
Notifications
GPS
Rating
Location
Layer
Search
Sendgrid
Chat
Rush Woosh
Maps
Smooch
Check it out in
The task
The task
People of Indonesia require skilled local workers for technical housework ranging from renovations to satellite dish installation, and workers need to find customers. To help them contact each other, we at Live Typing developed an Uber-like app that can register two types of users — customers who require services and technicians.
Who uses the app
Who uses the app
Customers
Customers create requests, describe tasks or problems, choose technicians and contact them using the chat to offer them work, track the technicians' movement and rate the resulting work.
Technicians
Technicians look for suitable requests and offer their help to the customers while also leaving feedback in the form of comments and ratings after finishing their work. The license of the technician needs to be checked in order to confirm his qualification.
Admins
Admins verify the technicians' licenses, confirm their registration, monitor reviews and provide assistance to customers and technicians when necessary.
Customers
Customers create requests, describe tasks or problems, choose technicians and contact them using the chat to offer them work, track the technicians' movement and rate the resulting work.
Technicians
Technicians look for suitable requests and offer their help to the customers while also leaving feedback in the form of comments and ratings after finishing their work. The license of the technician needs to be checked in order to confirm his qualification.
Admins
Admins verify the technicians' licenses, confirm their registration, monitor reviews and provide assistance to customers and technicians when necessary.
First version prototype
First version prototype
After discussing and defining the requirements, we created the first prototype version.
To put a focus on request creation and simplify the interface, we merged the button that adds requests (Create) with the one that allows reviewing them (Service requests). Settings have been relocated to Profile, which was put in the top right corner.
Elena Galtsina
Designer
Second version prototype
Second version prototype
We defined the main features of the application and increased their priority in the interface.
We also have a different story about the prototyping process and the way we handle it at Live Typing
Design concept
Design concept
We looked through a number of Indonesian apps to get their overall mood and style. This is the resulting design concept.
Request creation
Request creation
Has the water tap broken in the customer’s kitchen? You need to make a request: choose the appropriate category, specify your address and phone number, describe the problem and set the deadline for the work.
Request creation
Has the water tap broken in the customer’s kitchen? You need to make a request: choose the appropriate category, specify your address and phone number, describe the problem and set the deadline for the work.
Finding technicians
Finding technicians
After the request is created, the customer sees what technicians are in a certain radius.
Finding technicians
After the request is created, the customer sees what technicians are in a certain radius.
Chat
Chat
The customer and the technician use the chat to sort out the details of the task and come to an agreement. The customer clicks the Hire button to employ the technician. The technician can click the buttons to agree, reject or put away the request for later.
Chat
The customer and the technician use the chat to sort out the details of the task and come to an agreement. The customer clicks the Hire button to employ the technician. The technician can click the buttons to agree, reject or put away the request for later.
Map
Map
When departing for the customer’s location the technician turns on the coordinate transfer mode. To see the movement of the technician on the Google Maps, the customer have to click on the map icon in the application.
Map
When departing for the customer’s location the technician turns on the coordinate transfer mode. To see the movement of the technician on the Google Maps, the customer have to click on the map icon in the application.
Request status
Request status
The request goes from the Open status to Complete or Canceled.
Open – the request is open, but no one has taken up the job yet;
Potential – a technician has added the request to favorites;
In Progress – the customer and the technician have come to an agreement and the technician is hired;
Complete – the technician completed the job;
Canceled – the customer aborted the request.
Open – the request is open, but no one has taken up the job yet;
Potential – a technician has added the request to favorites;
In Progress – the customer and the technician have come to an agreement and the technician is hired;
Complete – the technician completed the job;
Canceled – the customer aborted the request.
Request status
The request goes from the Open status to Complete or Canceled.
Open — the request is open, but no one has taken up the job yet;
Potential — a technician has added the request to favorites;
In Progress — the customer and the technician have come to an agreement and the technician is hired;
Complete — the technician completed the job;
Canceled — the customer aborted the request.
Open — the request is open, but no one has taken up the job yet;
Potential — a technician has added the request to favorites;
In Progress — the customer and the technician have come to an agreement and the technician is hired;
Complete — the technician completed the job;
Canceled — the customer aborted the request.
Rating system
Rating system
After a request is complete, the technician and the customer rate each other and leave comments.
Rating system
After a request is complete, the technician and the customer rate each other and leave comments.
Admin panel
Admin panel
The admin registers the technicians, tracks request movement, carries out bulk push notification sendouts and examines complaints about technicians or customers.
Technicians
Customers
Tickets
Settings
Moderation
The Technicians tab stores the info on the technicians' skills and documents,
e-mail and actual addresses, closed request counts, ratings and reviews.
e-mail and actual addresses, closed request counts, ratings and reviews.
On the "Customers" tab, the administrator is provided with customer information and reviews for them.
Requests are filtered by status and categories.
Flexible settings allow the admin to limit the number of possible requests
for the technician and start new categories.
for the technician and start new categories.
The admin examines the documents of the technician and either confirms the request
for work in the system or rejects it.
for work in the system or rejects it.
Development
Development
Push notifications
- In-app event notifications duplicate chat messages and inform about being hired or closed requests. Push notifications are configured in Layer.
- Notifications intended for specific users are sent by the admin to provide news and special offers or even warnings in case of natural disasters.
Push notifications
- In-app event notifications duplicate chat messages and inform about being hired or closed requests. Push notifications are configured in Layer.
- Notifications intended for specific users are sent by the admin to provide news and special offers or even warnings in case of natural disasters.
Map
The map is implemented with the help of the PostGIS add-on for the PostgreSQL database. PostGIS accounts for the curvature of the Earth which increases coordinate generation accuracy.
Map
The map is implemented with the help of the PostGIS add-on for the PostgreSQL database. PostGIS accounts for the curvature of the Earth which increases coordinate generation accuracy.
Chats
The chat is based on the Layer platform that proved to be reliable in quite a number of Live Typing projects. We favor this platform for its quick integration capabilities, reasonable price and extensive features.
Chats
The chat is based on the Layer platform that proved to be reliable in quite a number of Live Typing projects. We favor this platform for its quick integration capabilities, reasonable price and extensive features.
Results
Results
73
Сlosed requests
Сlosed requests
1170
Сustomers
Сustomers
1137
Technicians
Technicians
Outlook
Outlook
We continue to develop and maintain the project. The amount of maintenance hours per month or the time we require to handle new tasks, as well as other aspects of our relations, are stipulated in the SLA. In the future we plan to develop an iOS version, monetize the app and choose a suitable Indonesian payment service to let the customer pay for the technician’s services using the app.
Account manager
Vlad Korobov
Vlad Korobov
Project manager
Aleksandra Abakumova
Aleksandra Abakumova
Designers
Elena Galtsina
Eva Rupenko
Elena Galtsina
Eva Rupenko
Android developer
Daniil Perevalov
Daniil Perevalov
Front-end developer
Aleksei Fedorenko
Aleksei Fedorenko
Back-end developer
Olga Shiklo
Olga Shiklo
Quality Assurance
Igor Kurganov
Aleksei Paletskiy
Igor Kurganov
Aleksei Paletskiy